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We understand the concerns that you may have
regarding credit card security while shopping at quolkids.com. Please read
through the information below so that you can learn how quolkids.com ensures
your shopping experience with us is both secure and safe.
We guarantee that every transaction you make
at quolkids.com will be safe. This means you pay nothing if unauthorized
charges are made to your card as a result of shopping at quolkids.com. See
guarantee details below.
Why is quolkids.com so safe?
- Safe Technology: Our Secure Sockets
Layer (SSL) Bit software is the industry standard and among the best
software available today for secure online commerce transactions. It encrypts
all of your personal information, including credit card number,
name, and address, so that it cannot be read as the information travels
over the Internet.
- Credit card information is not stored.
Once the transaction has been approved the credit card information is
deleted.
Still don't want to use your credit card
on the Internet?
More information for you to consider:
- Under the Fair Credit Billing Act, your
bank cannot hold you liable for more than $50 of fraudulent charges. If
your bank does hold you liable for any of this $50, quolkids.com will
cover the entire liability for you, up to the full $50. quolkids.com
will cover this liability only if the unauthorized use of your credit
card resulted through no fault of your own from purchases made at
quolkids.com while using the secure server.
- In the event of unauthorized use of your
credit card, you must notify your credit card provider in accordance
with its reporting rules and procedures.
Learn more about how quolkids.com protects
your privacy.
Westpac Bank of Australia says:
Shop safely on the Internet with a 100%
Guarantee
Books, CDs, wine, holidays – whatever
you're looking for, the Internet is one of the easiest and most convenient
ways to shop.
Now it's even more convenient with the Westpac
Internet Shopping Guarantee, free to all Westpac credit cardholders.
How your 100% Internet Shopping Guarantee
works
Fraud Protection
When you use your Westpac credit card to make a
purchase over the Internet you're covered against unauthorised charges.
In fact, we guarantee you will not have to pay
for any fraudulent transactions made online with your credit card, provided
you notify Westpac by the due date shown on your credit card statement.
Delivery Protection
If you make a purchase over the Internet and the
goods are not delivered, you can claim the full amount back to your account.
Again, you're protected.
How to make a claim
If you find a eCommerce transaction on your
statement that is unknown or that you feel is incorrect, or if the goods
have not been delivered, simply:
1.
Check through your
receipts or records to determine if the amount appears as a
different merchant name. Some merchants use a trading name that is
different to their retail or business name. Or,
2.
If you recognise the
merchant name or have had previous dealings with the merchant,
contact them directly to obtain additional transaction information.
If the transaction is still not explained to
your satisfaction:
3.
Call Westpac on 1300 651
089 to make a claim. By notifying Westpac by the due date shown on
your credit card statement, you can claim the full amount of any
fraudulent eCommerce transaction back to your account
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